If one of your apps won't load, here are a few things to try. You're always welcome to contact our support team too.
Refresh the tab
Open a new tab. If the app still won't load, try a hard refresh: press cmd shift r on macOS or ctrl shift r on Windows.
Restart your browser
Quit your browser fully, not just the tab or window, then reopen it.
On macOS, press cmd q, or right-click the icon in the dock and choose Quit. On Windows, close every browser window, or right-click the taskbar icon and choose Close all windows.
Disable other extensions
Ad blockers, privacy tools, and script blockers sometimes break parts of Momentum without breaking the whole page. Disable them one at a time and reload the tab to find the culprit.
Check your connection
Most Momentum apps keep a local copy of your data, so they still load when you're offline. Any changes you make sync automatically once you're back online. A few features do need a live connection, like :momentum-ask-ai: Ask AI and your team or account settings. If one of those won't load, open another site to confirm you're online.
Still stuck?
The easiest way to reach us is inside Momentum. Go to :settings-2: Settings → Feedback → Report a bug and drag in a screenshot of what you're seeing. You can also contact our team on the web.
It helps to tell us which browser you're on and what you were doing when the app failed to load. Here's how to take a screenshot: Mac ↗ · Windows ↗.
If you're comfortable digging a little deeper, a screenshot of your console errors helps us find the cause faster. See Open the browser console for the steps in each browser.
FAQs
:::faq
Q: Only one app is broken, but everything else works. Is that normal?
A: Yes. Apps load independently, so one can fail while the rest are fine. The steps above usually clear it up.
Q: The app loaded before and now it's blank.
A: Try a hard refresh first. If it keeps happening, send us your console errors so we can look into it.
Q: Do I need to reinstall Momentum?
A: Almost never. The steps above fix most loading problems. If you ever do reinstall, you won't lose anything, since your data syncs to your account.
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