Open the browser console

Sometimes our team will ask you to send your "console errors." The console is a panel built into every browser. It quietly records technical messages while you browse. When something goes wrong in Momentum, those messages, especially the red ones, often point us straight to the cause. A quick screenshot of them helps us fix your issue much faster.

Here's how to open it in your browser.

Chrome, Edge, and Brave

These steps also work in other Chromium browsers.

1. Open a new tab so Momentum is on screen.
2. Open the browser menu (near the top-right corner) and go to More tools → Developer tools.
3. Click the Console tab at the top of the panel that opens.
4. Reload the tab so any errors appear fresh: cmd r on macOS or ctrl r on Windows.
5. Take a screenshot, including any red messages.

The red lines in the console are the errors we're looking for.

Prefer the keyboard? Press cmd option j on macOS or ctrl shift j on Windows to open the console in one step.

Firefox

1. Open a new tab so Momentum is on screen.
2. Open the menu (near the top-right corner) and go to More tools → Web Developer Tools.
3. Click the Console tab.
4. Reload the tab: cmd r on macOS or ctrl r on Windows.
5. Take a screenshot, including any red messages.

Prefer the keyboard? Press cmd option k on macOS or ctrl shift k on Windows.

Safari

Safari keeps its developer tools hidden until you turn them on.

1. Go to Safari → Settings → Advanced and tick Show features for web developers. A Develop menu appears in the menu bar.
2. Open a new tab so Momentum is on screen.
3. Go to Develop → Show JavaScript Console in the menu bar.
4. Reload the tab: cmd r.
5. Take a screenshot, including any red messages.

Prefer the keyboard? Press cmd option c.

Send it to us

The easiest way to reach us is inside Momentum. Go to :settings-2: Settings → Feedback → Report a bug and drag your screenshot into the form. You can also contact our team ↗ on the web.

Either way, it helps to also tell us:

• Which browser and operating system you're using.
• What you were doing when the problem happened.

You don't need to understand the errors. Reading them is our job. Even a partial screenshot gives us something to work with.

FAQs

:::faq

Q: I don't see any red errors. What now?

A: That's fine. Send us a screenshot of the console anyway, with a note about what went wrong. The other messages can still help.

Q: Is it safe to open the console?

A: Yes. The console only shows information. Looking at it won't change anything or affect your account.

Q: The console is empty.

A: Reload the tab while the console is open. Messages appear as the page loads.

:::

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