We want you to have a positive experience with Momentum Plus. If something didn't go as expected and you'd like to request a refund, we're here to help.
Refund requests can be made within 30 days of your initial upgrade or subscription renewal. The process depends on where your subscription was purchased, so follow the steps below to submit your request.
Request a refund
If you purchased Momentum Plus directly through Momentum, you can request a refund within 30 days of your initial upgrade or subscription renewal.
To request a refund:
- Contact Momentum Support.
- Let us know that you'd like to request a Momentum Plus refund.
- Include the email address associated with your Momentum account to help us locate your subscription.
Our Support team will review your request and help you with the next steps.
💡 Need to stop future renewals too? Requesting a refund and turning off auto-renew are separate actions. See Cancelling your Momentum Plus Subscription to manage your subscription.
Request a refund for an Apple purchase
If you purchased Momentum Plus through the Apple App Store, Momentum can't process the refund directly. Refund requests for App Store purchases need to be submitted to Apple.
Use Apple's Report a Problem page to submit your refund request.
For more information about managing your Momentum Plus subscription on iPhone or iPad, see Cancelling your Momentum Plus subscription (iOS devices).
Refund eligibility
You can request a refund when:
- You upgraded to Momentum Plus within the last 30 days.
- Your Momentum Plus subscription renewed within the last 30 days.
If you're unsure whether your purchase qualifies, contact Momentum Support and we'll help you review your subscription.