Losing access to your Momentum account can be stressful, but we’re here to help you get back on track. Whether you forgot your password, can’t access your email, or no longer see your saved content, here’s how to recover your account safely and securely.
Recover access to your account
If you can't sign in to Momentum, select Recover Account from the login screen. You'll have two recovery options:
- Login by email to receive a secure login link and access your account without entering your password.
- Reset password to create a new password and confirm the change through your email.
Log in with a recovery email
Use Login by email if you need to access your account without entering your password.
- Go to the Momentum login page.
- Click Recover Account.
- Select Login by email.
- Enter your primary account email.
- Click Send recovery link.
- Check your inbox for an email with the subject "Login to Momentum."
- Click Login in the email.
- When your Momentum dashboard opens, click Confirm sign in when prompted.
You'll then be taken to your profile settings, where you can set a new password if needed.
💡 Recovery link expired? For security, recovery links expire after a short time. If yours no longer works, request a new recovery link.
Reset your password
Use Reset password if you want to create a new password for your Momentum account.
- Go to the Momentum login page.
- Click Recover Account.
- Select Reset password.
- Enter your primary account email.
- Enter your new password in both fields. Make sure they match exactly.
- Click Set password.
- Check your inbox for an email from Momentum with the subject "Confirm your password change."
- Click Confirm in the email.
Once confirmed, you can sign in to Momentum using your new password.
⚠️ Important: Your password won't be updated until you click the confirmation link in the email. This security step helps make sure only you can change your account password.
If you don't receive the recovery email
If you don't see the recovery or confirmation email after a few minutes:
- Check your spam or junk folder.
- Make sure you entered the correct email address.
- Wait a few more minutes in case the email is delayed.
- Request another recovery link.
- If you still don't receive it, contact Momentum Support.
Recover your account with a secondary email
If you've added a secondary email to your Momentum account, you can use it to sign in if you can't remember which primary email you used.
- Go to the Momentum login page.
- Enter your secondary email.
- Enter the same password you use with your primary email.
- Click Sign in.
You'll be logged in to your account with access to your content and settings.
💡 Your secondary email is for account recovery. Momentum notifications and updates are still sent to your primary email.
Learn more in Add a secondary email to your account.
Logged in but missing your content?
If you can access your account but your Tasks, Links, Bookmarks, or other saved content isn't showing, see Troubleshooting missing data for steps to help locate or recover your content.
FAQs
:::faq
Q: I forgot which email I used for Momentum. What should I do?
A: Search your email inboxes for messages from Momentum or help@momentumdash.com. Look for welcome messages, payment receipts, or account updates that may help you identify the email you used for your Momentum account. If you've added a secondary email to your account, you can also use it to sign in. If you still need assistance, reach out to us.
Q: I can't access my old email. How can I recover my account?
A: If you no longer have access to the email connected to your Momentum account, contact Momentum Support from your secondary email.
To help verify your account ownership, you may be asked to provide information such as a Momentum Plus receipt or invoice, your full name, or the last four digits of the card used for payment.
Q: Can I use my secondary email to log in?
A: Yes. You can log in using your secondary email and the same password you use with your primary email.
Q: Will Momentum emails be sent to my secondary email?
A: No. Momentum notifications and updates are sent to your primary email. Your secondary email is used for account recovery.
Q: What if I don't have a secondary email set up?
A: You can still recover your account using your primary email. If you've lost access to your primary email and don't have a secondary email set up, contact Momentum Support for help verifying your account ownership.
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