Having trouble installing Momentum or getting it to appear when you open a new tab? Most installation issues can be resolved by checking your browser settings, making sure the extension is enabled, or reinstalling Momentum.
Whether you're using Google Chrome, Microsoft Edge, or Safari, this guide will help you troubleshoot common installation issues and get your Momentum dashboard up and running.
💡 Before you start: Make sure your browser is up to date and that you're using a supported version of Chrome, Edge, or Safari. If Momentum is already installed, check whether it's enabled before attempting to reinstall it.
Troubleshoot installation issues in Google Chrome
If Momentum won't install in Chrome or doesn't appear after installation, start by checking your extension settings.
Check if Momentum is installed and enabled
- Open Google Chrome.
- Type
chrome://extensionsinto the address bar and press Enter. - Find Momentum in your extensions list.
- Make sure the toggle is turned on.
- Open a new tab to check whether your Momentum dashboard appears.
If Momentum isn't listed, you'll need to install it from the Chrome Web Store.
Reinstall Momentum
If Momentum is installed but isn't working as expected, you can try reinstalling it.
Important: Before uninstalling Momentum, make sure you're signed in to a verified Momentum account so your synced data is available when you reinstall. Data stored only in your browser may be lost when you remove the extension.
- Open
chrome://extensions. - Find Momentum.
- Click Remove and confirm.
- Open the Chrome Web Store and search for Momentum.
- Click Add to Chrome, then Add extension to confirm.
- Open a new tab to launch Momentum.
Sign in to your existing Momentum account to access your synced dashboard data.
Troubleshoot installation issues in Microsoft Edge
If you're having trouble installing Momentum in Edge, check whether the extension is installed, enabled, and allowed to run.
Check if Momentum is installed and enabled
- Open Microsoft Edge.
- Type
edge://extensionsinto the address bar and press Enter. - Find Momentum in the list.
- Make sure its toggle is enabled.
- Open a new tab to check whether Momentum appears.
Reinstall Momentum
If the extension is enabled but still isn't working:
- Open
edge://extensions. - Find Momentum and select Remove.
- Confirm that you want to remove the extension.
- Open the Microsoft Edge Add-ons store.
- Search for Momentum and select Get.
- Follow the prompts to install the extension.
- Open a new tab.
Important: Make sure your Momentum data is synced to a verified account before removing the extension.
Troubleshoot installation issues in Safari
If you're using Safari on a Mac, make sure Momentum is installed and enabled in Safari's extension settings.
Check if Momentum is enabled
- Open Safari.
- In the menu bar, click Safari → Settings.
- Select the Extensions tab.
- Find Momentum in the list.
- Make sure the checkbox beside Momentum is selected.
- Open a new tab to check whether Momentum appears.
Check your new tab settings
If Momentum is enabled but Safari still opens its default Start Page, check your new tab settings.
- Open Safari → Settings.
- Select the General tab.
- Look for New tabs open with.
- Check whether Momentum is available as an option and select it if present.
- Open a new tab to test.
Note: Safari's available extension and new-tab options may vary depending on your macOS and Safari versions.
Reinstall Momentum
If Momentum still isn't working, you can try reinstalling the Safari extension.
Before doing so, make sure your Momentum data is synced to your account.
- Open Safari → Settings → Extensions.
- Select Momentum.
- Follow the available option to uninstall the extension or its associated app.
- Reinstall Momentum from its supported installation source.
- Return to Safari's Extensions settings and enable Momentum.
For instructions on Safari for iPhone or iPad, see our iOS / Safari mobile setup article.
Momentum isn't appearing when I open a new tab
If Momentum is installed and enabled but your browser continues to display its default new tab page, another extension or browser setting may be interfering.
Check for conflicting extensions
Some browser extensions can change what appears when you open a new tab.
- Open your browser's extension settings:
-
Chrome:
chrome://extensions -
Edge:
edge://extensions
-
Chrome:
- Look for other extensions that customize or replace your new tab page.
- Temporarily disable those extensions.
- Make sure Momentum is enabled.
- Open a new tab to check whether Momentum appears.
If Momentum starts working after disabling another extension, the two extensions may be conflicting.
Restart your browser
If you've recently installed or enabled Momentum, try restarting your browser.
- Close your browser completely.
- Reopen it.
- Open a new tab.
If the issue continues, check for browser updates and try again.
FAQs
:::faq
Q: Why can't I install Momentum in my browser?
A: Installation issues can occur if your browser is outdated, extensions are restricted by your organization, or your browser is having trouble connecting to its extension store.
Make sure your browser is up to date and that extension installations are allowed.
Q: Why does my browser still show its default new tab page?
A: Momentum may be disabled, or another extension may be controlling your new tab page.
Check your extension settings and temporarily disable other new tab extensions to identify any conflicts.
Q: Will I lose my data if I reinstall Momentum?
A: If you're signed in to a verified Momentum account and your data has synced successfully, you can sign back in after reinstalling.
However, data stored only in your browser may be lost when you remove the extension. We recommend confirming your account and sync status before reinstalling.
Q: Can I use Momentum in more than one browser?
A: Yes! You can install Momentum in supported browsers and sign in with the same account to access your synced dashboard data.
:::
Need help?
If you're still having trouble installing Momentum, feel free to contact our Support team.
To help us investigate, please include your browser name and version, a description of the issue, and a screenshot of any error message you're seeing.