Having trouble redeeming a Momentum Plus gift code? Most redemption issues can be resolved by checking the gift code you entered or confirming whether another gift code is already applied to your subscription.
Follow the troubleshooting steps below to get your gift code working.
💡 Looking for instructions on using a gift code? See Gifting Momentum Plus for steps to redeem your gift.
Check your gift code
If your gift code isn't being accepted:
- Make sure you've entered the complete gift code.
- Check that there aren't any extra spaces before or after the code.
- Return to the Momentum Redeem page and try entering the code again.
Momentum Plus gift codes don't expire, so an older unused gift code can still be redeemed.
Check if another gift code is already applied
Only one Momentum Plus gift code can be applied at a time.
If you already have a gift code applied to your subscription, you won't be able to stack another gift code on top of it. You'll need to wait until the next renewal date passes before redeeming another code.
For example, if your current Plus subscription is active until July 1, 2026 and you redeem a one-year gift code, the gift extends your subscription until July 1, 2027. You'll need to wait until after July 1, 2026 before you can redeem another gift code.
💡 Have more than one gift code? See Redeeming multiple Momentum Plus gift codes to learn how multiple gift codes work.
Find a missing gift code
If you purchased a Momentum Plus gift but can't find the code, check the Gifts section of the account used to purchase it.
Gift codes appear on screen after purchase and are also saved to the purchaser's Gifts section.
If someone else purchased the gift for you, ask them to check the Gifts section of their Momentum account and share the gift code with you.
Still having trouble?
If you've checked the gift code and don't already have another gift code applied, but you still can't redeem it, contact Momentum Support.
To help us investigate, include:
- The email address of the Momentum account you're trying to redeem the gift for.
- The gift code you're trying to redeem.
- A screenshot of any error message you see when redeeming the code.
- Whether you currently have an active Momentum Plus subscription or previously redeemed gift code.
FAQs
:::faq
Q: Do Momentum Plus gift codes expire?
A: No. Momentum Plus gift codes don't expire and remain available until they're redeemed.
Q: Can I redeem a gift code if I already have Momentum Plus?
A: Yes. A gift code can extend an existing Momentum Plus subscription. However, if another gift code is already applied, you'll need to wait until the next renewal date passes before redeeming an additional one.
Q: Can I redeem multiple gift codes at the same time?
A: No. Only one gift code can be applied at a time. Additional gift codes can't be stacked and must be redeemed separately when they're eligible to be applied.
See Redeeming multiple Momentum Plus gift codes for more information.
Q: When does a Momentum Plus gift code become active?
A: A gift code doesn't activate when it's purchased. It must be manually redeemed before it's applied to a Momentum Plus subscription.
Q: Where can I find a gift code I purchased?
A: Purchased gift codes are saved in the Gifts section of the purchaser's Momentum account. If someone purchased the gift for you, ask them to check their Gifts section and share the code with you.
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